Welcome to Hotel ShailRaj. To ensure a safe, transparent, and comfortable stay for all our guests, the following terms and conditions outline the rights, responsibilities, and expectations for both the guest and the hotel.
These rules and policies apply to all guests, customers, and visitors of Hotel ShailRaj, including those using hotel services, staying overnight, or visiting the restaurant.
All terms and conditions are applicable equally to everyone, regardless of their background, identity, or status.
These policies have been designed in compliance with relevant government laws and regulations governing the hospitality industry.
If Hotel ShailRaj makes updates to its policies during an active booking or stay, the revised policies will apply.
Any special requests or separate terms proposed by a guest or customer will only be valid if formally agreed to in writing by Hotel ShailRaj.
A booking is considered confirmed when it is made through any official channel such as our website, phone call, WhatsApp, offline visit, or OTA platforms like Goibibo or MakeMyTrip. Once the booking is received, a confirmation message, phone call or email with the booking details will be sent to the guest. This confirmation serves as proof that the booking is successfully recorded and secured.
Each booking confirmation message whether sent via phone, email, or WhatsApp will include important details such as the guest’s name, contact number, email address, number of guests, room type, price, check-in/checkout dates, payment status, and the date of confirmation. These details help ensure clarity and avoid any confusion during check-in.
If you do not receive your booking confirmation or if any of the details are missing or incorrect, please reach out to us directly via phone, email, or WhatsApp. Our team will be happy to assist you and provide the correct information to ensure a smooth check-in experience.
If someone else books for you (like a friend, company, or travel agent), both of you will be responsible for the booking.
To confirm your booking at Hotel ShailRaj, a valid payment method is required. This can be a credit card, debit card, Cash, UPI, or an advance bank transfer. Depending on the type of booking, we may ask for a partial or full payment in advance. If no valid payment is provided, the booking may be automatically cancelled without notice.
A guaranteed reservation means your room is confirmed and held for you until a designated time, even if you arrive late. Reservations are considered guaranteed only when full payment is made either online through our payment gateway, offline at the hotel, or via authorized OTA (Online Travel Agency) partners.
If you choose to pay only a partial amount (like 50%) through an OTA or other platform, the hotel is not responsible for confirming the booking until the full amount is received. In such cases, the booking is treated as per the OTA’s policy and may not guarantee room blocking or availability.
Customers must pay the agreed price for services used, including any third-party expenses incurred by the hotel on their behalf.
All prices include applicable government taxes like GST. If tax rates change, the final price will be adjusted accordingly.
Hotel ShailRaj may adjust prices if there is an increase in taxes (like GST) or other official charges. Any changes will only reflect the increased amount and will be shared with the guest through a call, direct conversation, or email.
Guests are not allowed to sublet rooms or use them for events, interviews, sales, trips, or business meetings without written permission or confirmation from the hotel manager or owner. This permission can be requested through phone, email, or WhatsApp message.
Please note that all prices listed on our website are subject to change at the discretion of the property owner. Any modifications will be promptly updated on the website and, where applicable, communicated to guests.
Additional charges may apply for:
Extra services or special requests
Additional adults or guests staying beyond the standard room capacity
Add-on benefits or upgrades
We recommend reviewing the latest information on our website or contacting us directly for the most accurate and updated pricing.
Hotel ShailRaj may require an advance payment or a security deposit at the time of booking, including credit card guarantees where applicable. Failure to provide the required payment may result in cancellation of the reservation, and the hotel reserves the right to claim any losses incurred due to the cancellation.
During the booking process, guests will have options to either pay the full amount online or choose “Pay on Arrival.” Please note: if you select “Pay on Arrival,” the booking will be held based on availability, and confirmation may depend on further communication from the hotel.
If, due to a technical issue or delay in our booking engine, a room is already booked at the same time through other online travel agencies (OTAs), our website, or any partner platforms we will promptly contact you via phone or send an official confirmation email.
In such cases, we will discuss the situation with you directly and do our best to arrange an alternative room or suitable option for your stay.
Check-in: 12:00 PM
Check-out: By 12:00 PM
Early check-in and late check-out are subject to room availability and may include additional charges.
If guests arrive early, the hotel staff will assist them courteously. While waiting, guests can use basic facilities such as the sitting area, garden lawn, and restaurant.
We request all guests to cooperate during early check-in.
For late check-out, a grace period of 30 minutes is allowed. After that, a full day’s room charge may apply.
All guests are required to present a valid government-issued ID at the time of check-in (such as Aadhaar, Passport, or Driving License). Both physical and digital copies are accepted. Check-in will not be permitted without proper identification.
As per hotel policy, check-in cannot be completed without valid ID proof.
We accept credit cards, debit cards, UPI, and cash.
Payment for Services: Guests are responsible for paying all charges, including room rates, additional amenities, or damages.
All dues must be settled at the time of check-out.
Any unpaid bills may result in legal action or blacklisting.
Charges may apply for:
Laundry and ironing
Extra guests
Damages to property
Washing Machine
Mineral water
Bonfire Nights
Heater
Transport Transfers
We aim to create a respectful, safe, and enjoyable environment for all guests and staff. By staying with us, guests agree to follow this policy, which outlines expected behavior and responsibilities during their stay.
Respect for Property: Guests must treat all hotel property and furnishings with care. Any intentional damage or misuse will be the guest’s financial responsibility.
Respect for Staff: Guests are expected to interact respectfully with all hotel staff. Misconduct, abusive behavior, or inappropriate requests will not be tolerated.
Respect for Other Guests: Please keep noise levels low, especially during late hours, and avoid disruptive behavior in shared spaces.
Room Cleanliness: Maintain cleanliness during your stay. Please notify housekeeping of any special needs or concerns. If a guest is found to be drunk and behaving inappropriately, causing spills, or failing to maintain cleanliness in the room, garden, lounge, or restaurant areas, or if snacks, food, or drinks are intentionally spilled or mishandled, a cleaning or damage fee will be charged. The amount will be determined based on the extent of the damage, extra cleaning required, and disruption caused.
Use of Facilities: Facilities like the garden, bar, lounge or restaurant should be used responsibly and according to posted guidelines.
Communication: Report any issues (e.g., maintenance, safety, complaints) promptly to the front desk or management.
Inappropriate Behavior: Harassment, physical contact, solicitation, vandalism, or use of fake IDs will not be tolerated.
Unsafe Acts: Guests should not tamper with safety systems or access restricted areas.
Offensive Language or Noise: Use of foul language, loud music, or behavior disturbing to others is not allowed.
Smoking: Smoking is only allowed in designated areas like garden, inside the room. A ₹500 cleaning fee may apply if violated.
Guests are allowed to bring alcohol into their rooms only with prior permission from the hotel manager. Consumption of alcohol is strictly limited to inside the guest’s room. Drinking alcohol in public or common areas of the hotel is strictly prohibited.
Guests must follow local laws on alcohol consumption.
Underage drinking or supplying alcohol to minors is strictly prohibited.
Drunken or disorderly behavior may lead to restricted access or removal from the property.
Pets are not permitted, unless stated otherwise during the booking process.
If allowed, pets must be leashed in public areas. Owners are fully responsible for their pet’s behavior and must clean up after them.
Outside visitors are not allowed without prior approval from the hotel manager. A day or night pass may be required. Visitors are not permitted to enter guest rooms unless specifically approved by the hotel manager.
All meetings or discussions with visitors must take place in the reception or common areas, not inside the rooms.
Please notify staff immediately if you experience symptoms of contagious illness (e.g., vomiting, fever or other symptoms).
Guests are expected to take reasonable precautions to ensure their own safety and security, such as locking doors and windows when leaving the room.
Guests with special health conditions must bring their own medications and inform the hotel staff in case of any emergency.
If a guest has a history of panic attacks, seizures, or sudden changes in blood pressure or sugar levels, we request them to notify the hotel team in advance.
Guests must carry their necessary medications and be prepared to use them if needed. This helps the staff respond quickly and appropriately in case of an emergency.
Guests are strictly prohibited from bringing harmful or dangerous items into the hotel, including explosives, sharp objects, weapons, or any hazardous materials. If such items are found, the hotel reserves the right to question the guest, confiscate the item, and take appropriate action.
In cases of misconduct, aggressive behavior, or violation of hotel rules, the guest may be immediately evicted from the room without any refund.
The hotel also reserves the right to take legal action if necessary, depending on the seriousness of the situation.
Hotels may impose fines or other penalties for violations of their rules and regulations.
In cases of serious misconduct, such as theft, damage to property, or physical altercations, guests may be asked to leave the premises and may face legal consequences.
Guests who repeatedly violate hotel policies may be refused future accommodations.
Violations of this policy may result in:
Verbal or written warnings
Fines or cleaning fees
Denial of services
Removal from the hotel without refund
Legal action or police involvement
Banning from future stays
Guests are liable for:
Any personal injuries, damages, or losses caused during their stay
Any violation of hotel rules or applicable laws the hotel’s liability is limited to direct damages and shall not exceed the total fees paid by the guest.
Damage to Property:
Liability for Damages: Guests are fully liable for any loss, damage, or breakage to hotel property caused by them. Charges will be applied accordingly.
Theft & Legal Action: Any act of theft will result in immediate eviction from the premises. Stolen items must be returned promptly; failure to do so may lead to legal action and financial penalties.
Respect for Property: Guests are expected to handle hotel property and furnishings with care. Any form of damage, misuse, or negligence will not be tolerated and may result in charges.
Reporting Issues:
Guests should report any maintenance issues, safety hazards, or other problems they encounter to the appropriate hotel personnel.
Guest Privacy:
Guest information is handled with the utmost confidentiality.
Data may be used for booking, communication, and internal record-keeping as per applicable laws.
Hotel ShailRaj is not liable for delays or failures in performance due to unforeseen events such as:
Natural calamities
Government restrictions
Strikes or civil disturbances
Epidemics or pandemics
These terms are governed by the laws of Himachal Pradesh, India. Any disputes shall be subject to the jurisdiction of courts located in Mandi.
Hotel ShailRaj is a legally registered and government approved hospitality provider under the Himachal Pradesh Tourism Department.
Please note:
Pricing, booking confirmations, and terms & conditions are subject to change at the discretion of Hotel ShailRaj management without prior notice.
We reserve the full right to modify our policies, service charges, or offerings as and when required.
Guests are requested to regularly review and adhere to the updated terms during their stay or at the time of booking.
By confirming a booking or staying at our property, guests agree to comply with all hotel policies and local regulations.
We deeply respect the guidelines set forth by the Himachal Pradesh Tourism Department and expect our guests to do the same during their visit.
For any questions or clarifications, please feel free to contact us directly.
Hotel ShailRaj is equipped with all the necessary facilities and amenities to ensure a comfortable and enjoyable stay for our guests.
We are committed to continuously improving our services based on guest feedback. If any guest feels unsatisfied with any part of their experience, we encourage them to share their concerns with us. Our team values every suggestion and works proactively to enhance the overall stay experience for everyone.
By staying at Hotel ShailRaj or using its services, including restaurant facilities and other amenities, guests and visitors acknowledge and agree to abide by these Terms and Conditions.
For assistance with bookings, payments, or general inquiries, please contact our front desk or reach us by phone or email as listed below.
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Address: NH-21, Nagwain, Near Kullu – Manali Airport District, Mandi, Himachal Pradesh – 175121
Mobile: +91 9816625329, +91 9816629129
Email: hotelshailraj@gmail.com
Website: www.hotelshailraj.com
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