Effective Date: 23/07/2025
Last Updated: 23/07/2025
Hotel ShailRaj (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of all our guests, customers, website visitors, and partners. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our services, visit our property, or interact with us through digital or physical channels.
We collect the following categories of personal information:
a. Personal Identification Data
• Full name
• Contact number
• Email address
• Government-issued ID (Aadhaar, Passport, Driving License)
• Address details
b. Booking and Transaction Information
• Check-in and check-out dates
• Room preferences
• Payment method details (UPI, card, etc.)
• Billing and invoice information
• OTA platform data (if booked via Goibibo, MakeMyTrip, etc.)
c. Restaurant Reservation Data
• Name and Surname
• Email address
• Phone number
• Occasion (e.g., Anniversary, Birthday)
• Booking method (e.g., Request, Online)
• Deposit value (if any; default is 0 unless stated otherwise)
d. Booking Details (if applicable)
• Name
• Surname
• Email
• Telephone
• Address
• City
• Country
• ZIP code
• Special requests (e.g., dietary needs, table preferences)
• Arrival time or estimated arrival
• Coupon codes (if provided)
• Acceptance of Terms and Conditions
These details are collected for the purposes of hotel record keeping, managing restaurant and table bookings, communicating confirmations, and sending promotional offers with prior consent.
e. Usage & Service Preferences
• Food and amenity preferences
• Special requests (e.g., early check-in, accessibility needs)
• Feedback or complaint submissions
f. Digital Interactions
• IP address and browser information (if booking or interacting online)
• Website and social media analytics (via tools like Google Analytics, social insights, heatmaps)
• Observations of user engagement and behavior with ads, products, or services
g. Automated Data Collection (Limitations)
• We do not collect location-based data via mobile devices
• We do not use cookies or tracking technologies for ad performance
• We do not capture anonymized data on impressions or foot traffic via IoT sensors, cameras, WiFi/Bluetooth detection, or mobile SDKs
The Company may use your Personal Data for the following purposes:
• To process, manage, and communicate booking confirmations, invoices, or support responses
• To verify guest identity during check-in and improve guest experience and personalize services
• To send offers, updates, or promotional information (only with your consent) via email, phone, or social channels
• To comply with legal and regulatory requirements
• For analytics, insights, and service improvement
• To manage inquiries and customer support
We may share personal information under limited conditions:
• With payment service providers or banks for transaction processing
• With third-party OTA platforms (e.g., MakeMyTrip, Goibibo) for booking synchronization
• With legal authorities, if required by law, court order, or government request
• With internal staff for operational purposes on a need-to-know basis
• With service vendors (e.g., laundry, transport partners) only if required and agreed upon
• We do not sell or rent your personal data to any third parties. We also do not share your information with external vendors, suppliers, or affiliates unless legally required or necessary to fulfill a specific service you have requested. All data collected through QR codes, social media platforms, digital advertisements, and booking forms is securely stored and managed exclusively by Hotel ShailRaj, with strict internal controls in place to ensure confidentiality and data protection.
We take data protection seriously and implement technical and organizational safeguards to ensure:
• Secure digital and physical storage of guest records
• Restricted access to sensitive data
• Regular system audits to avoid data breaches
• Encrypted payment and booking systems
• Highly secure passwords and encryption on infrastructure
• Separation of client campaign data (if applicable)
Security Measures Implemented:
• Secure Storage: Data is stored on external servers with end-to-end encryption and password protection.
• Restricted Access: Only authorized personnel can access stored data, with all access logged for monitoring.
• Regular Security Audits: Frequent checks help prevent breaches, unauthorized access, and data manipulation.
• Strict Data-Sharing Policies: Data is shared only with relevant stakeholders in compliance with privacy laws.
• Continuous Monitoring: Our systems are actively monitored to detect and prevent cyber threats.
• Incident Response Plan: In case of a breach, we have a response plan to promptly identify, contain, and resolve the issue.
At Hotel ShailRaj, we may use statistical modeling tools to understand general guest trends and preferences by analyzing publicly available data sources (such as census information and open-access websites). These insights help us better tailor our services and offerings based on aggregated demographic patterns (e.g., age ranges, gender distribution, and interests), while maintaining full user anonymity.
We do not collect any personally identifiable information (PII) without the guest’s clear and explicit consent. We do not use any devices, software, or hardware tools to collect personal data without the guest’s knowledge. Furthermore, all collected information is safeguarded against web scraping, hacking attempts, and unauthorized access, in line with our commitment to privacy and data protection.
As a guest or visitor, you have the right to:
• Opt-Out – Unsubscribe from marketing communications at any time.
• Data Access & Deletion – Request access to your collected data or request its deletion.
• Restrict Data Processing – Limit how we process your data under applicable laws.
• Withdraw Consent – Revoke your consent for data collection and processing at any time.
You have the right to request the deletion of your Personal Data. However, we may retain certain information:
• If required by law or regulatory compliance
• For security, fraud prevention, or dispute resolution
• For legitimate business or legal purposes
Once the retention period ends, we securely delete or anonymize your data.
We may disclose Personal Data:
• To comply with legal obligations, court orders, or government regulations
• To protect the rights and safety of the hotel, staff, guests, or the public
• To investigate misconduct, fraud, or security threats
• For lawful business operations and contractual enforcement
• Violations of advertising, data privacy, or ethical guidelines will result in legal consequences. If an individual, brand, or client experiences harm due to unauthorized data collection, theft, or misuse, they may pursue legal proceedings. Legal disputes may be escalated to appropriate authorities and publicly disclosed for accountability.
• We comply with the DPDP Act, 2023 (India), ensuring data access, correction, deletion, and consent withdrawal rights. Our practices also align with global privacy standards. The Ministry of Electronics and Information Technology (MeitY) has also released draft rules in January 2025 to further strengthen data privacy. We remain committed to aligning with these evolving regulations to ensure your data is protected from unauthorized access and misuse.
In the event of data breach, affected stakeholders, including clients and users, will be notified as per legal requirements, detailing the incident, impact, and protective measures. An incident response team will promptly investigate breaches and implement corrective measures. Any intentional or negligent breaches by employees or third parties will lead to legal action.
• Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without parental consent, we take steps to remove that information from Our servers.
• If We need to rely on consent as a legal basis for processing Your information and Your country requires parental consent, we may require Your parent’s consent before collecting and using that information.
• We may update this Privacy Policy periodically. Updates will be posted, and users will be notified of significant changes. The “Last Updated” date will be revised accordingly.
• We encourage you to review this Privacy Policy periodically to stay informed of any changes. By continuing to engage with our advertisements, QR codes, or digital content after an update, you acknowledge and accept the revised terms. Additionally, we may communicate changes through our official website and social media channels.
• Guest data received through OTA (Online Travel Agency) platforms such as Goibibo, MakeMyTrip, and others is securely stored and managed based on the information provided by the guest during the booking process.
• We do not control or take responsibility for any promotional emails, marketing communications, or data usage practices carried out independently by these OTA platforms. If guests receive marketing messages or promotions from OTA companies, it is governed by the OTA’s own privacy and data management policies.
• Hotel ShailRaj does not use any unauthorized methods to collect personal data and does not engage in external tracking. We only use the data received via legitimate bookings or direct guest communication (phone, email, WhatsApp, or in-person).
• All data received from OTA channels is stored securely, and we ensure its confidentiality and protection as per our internal policies and applicable data protection laws.
• By entering or using this website, you agree to the terms outlined by Hotel ShailRaj.
• The entire website including its content, booking system, data management, social media operations, and advertising activities is solely managed and operated by the Hotel ShailRaj team.
For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
Address: NH-21, Nagwain, Near Kullu – Manali Airport District, Mandi, Himachal Pradesh – 175121
Mobile: +91 9816625329, +91 9816629129
Email: hotelshailraj@gmail.com
Website: www.hotelshailraj.com
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