HOTEL SHAILRAJ CANCELLATION & REFUND POLICIES
At Hotel ShailRaj, we value your trust and aim to maintain a transparent booking and cancellation process. Please read our refund policy carefully before confirming your reservation.
1. Cancellation Policy
Guest Cancellations: If a guest wishes to cancel their booking, they must inform the hotel staff via phone or email and provide a reason for the cancellation. Once the cancellation is confirmed, the hotel will process it and send a confirmation email, along with a follow-up phone call to reconfirm the cancellation.
If the booking was made through an OTA platform (such as Goibibo or MakeMyTrip), the guest must cancel directly through that platform. A cancellation confirmation email will then be sent to the guest by the OTA.
Hotel Cancellations: Hotel ShailRaj may cancel a booking under certain valid circumstances. Guests will be informed via phone call and email, and compensation or alternative arrangements may be considered depending on the situation and applicable factors.
Valid reasons for hotel-initiated cancellations include:
Non-payment or incomplete payment
Violation of hotel policies
Providing false or misleading information during booking
Unforeseen operational issues, such as maintenance or safety concerns
Misuse of previous bookings or guest misconduct
Force majeure events, such as natural disasters, government restrictions, holidays, or emergencies
2. Refund Policy
We understand that travel plans may change, and we aim to be as fair and transparent as possible. Please read the following refund policy carefully.
2.1 Cancellation by Guest
Full Refund: If the booking is cancelled at least 24 hours before the check-in date, a full refund will be processed (excluding any payment gateway or processing charges).
Partial Refund: Cancellations made within 9 hours before check-in may be eligible for a 50% refund.
No Refund: No refund will be provided for cancellations made less than 3 hours before check-in or in case of a no-show.
2.2 Cancellation by Hotel
If the hotel cancels a booking due to operational issues, maintenance, emergencies, or overbooking, guests will be offered:
A full refund, or an alternative room or stay option, subject to guest approval.
2.3 Refund Process
Refunds will be processed to the original payment method within 3 to 5 business days if the booking was made directly through the Hotel ShailRaj website or official channels. For bookings made through OTA platforms (such as Goibibo, MakeMyTrip, etc.), refund timelines and policies will be subject to the respective platform’s terms and conditions.
2.4 Non-Refundable Bookings
Bookings made under discounted, promotional, or non-refundable offers are not eligible for any refund.
2.5 Late Check-in / Shortened Stay
If a guest checks in late or stays fewer nights than originally booked without prior notice, the unused nights are non-refundable.
2.6 Early Check-out
If a guest checks out before the scheduled departure date, no refunds will be provided as per the hotel policy.
2.7 No-show Policy
If a guest fails to arrive on the check-in date without prior communication, it will be treated as a no-show, and the full booking amount will be non-refundable.
2.8 Payment Gateway Charges: Refunds will be made after deducting applicable transaction fees, which may include:
2.9 Special Situations (Medical or Emergency Reasons)
If cancellation is due to a medical emergency, family emergency, or government-imposed travel restriction, the hotel may offer a full or partial refund, or rescheduling, subject to management discretion and valid documentation.
2.10 Group Booking / Event Booking Refunds
Group or event bookings may have separate cancellation and refund policies, which will be clearly shared at the time of reservation.
Final decisions regarding such bookings are made based on room or venue availability and other situational factors, at the discretion of the hotel management.
To confirm a group or event booking, full payment is required at the time of booking. Only upon receipt of payment will the booking be considered confirmed.
In case of cancellation, the group or event organizer must inform the hotel manager at least 24 hours in advance.
Bookings can be made through any OTA (Online Travel Agency), via our official website, by visiting the hotel in person, or by calling us directly. However, final confirmation will only be provided by the hotel manager after verifying room or restaurant availability. This confirmation will be communicated via email or phone call.
2.11 Contact for Refunds, Cancellations & Confirmations
To initiate a refund, cancellation, or confirmation request, please contact us through any of the following channels:
Our team will assist you promptly based on the hotel’s policy and availability.
Hotel Details
Address: NH-21, Nagwain, Near Kullu – Manali Airport District, Mandi, Himachal Pradesh – 175121
Mobile: +91 9816625329, +91 9816629129
Email: hotelshailraj@gmail.com
Website: www.hotelshailraj.com
